How can we help?

Owners list their homes for free, and our team checks every listing before it goes live. Renters search, save homes and read reviews for free. With a plan, you can unlock an owner's phone number or chat with them directly, with no agent in between.

Enter your phone number and we'll text you a 6-digit code. It's valid for 5 minutes. You can also add an email and password to your account, or sign in with Google or Facebook where available.

Yes. One account can do both. To list homes, you need a verified phone number and to verify your identity with Fayda, which takes a few minutes.

Turn on two-step sign-in in Account settings under Security. We also notify you about new sign-ins and password changes, so you'll know if something isn't you.

Search, filter, use the map, save homes and read reviews. Owners' phone numbers stay hidden, and chatting with owners needs a paid plan.

An unlock shows an owner's phone number so you can call them. Basic includes 10 unlocks per 30-day period, and Premium is unlimited. Opening a number you've already unlocked is always free.

Starting a chat also unlocks the owner's number. If you hadn't unlocked it already, that uses one unlock from your plan.

You can have one paid plan at a time. When your current plan ends, you can choose a different one.

Auto-renewal is on by default. Shortly before your plan ends, we prepare the renewal payment and you approve it on Telebirr or CBE Birr. Nothing is charged without your approval. If it isn't paid by the end date, you move to the Free plan.

Open My plan and choose Cancel auto-renewal. Your plan stays active until its end date, and then you're on the Free plan.

You pay on our payment provider's secure page, where you choose Telebirr, CBE Birr or a card. You confirm the payment there, and nothing is charged until you approve it.

Finish paying on the provider's page. The payment page updates by itself, and if the confirmation comes later we'll send you a notification. If nothing arrives, contact us with your receipt or payment number.

After a successful payment, the payment page shows your receipt with the receipt number, date, payment method and amount.

Contact us with your receipt number and a short description. Our team checks every case and will reply within one business day.

No. Listing a home on Gojoye is free.

Every new listing is checked by our team before it appears in search. You'll get a notification when it's approved, or the reason if it isn't.

JPEG, PNG or WebP photos up to 5 MB each. Every listing needs at least 3 photos and can have up to 10.

30 days from approval. You can renew it at any time for free to keep it live for another 30 days.

Renters see an approximate area, within about 300 metres of your home. Your exact location is only visible to you and our team.

So renters know a real person stands behind every listing. We only keep a confirmation that the check passed, not your ID details, and one Fayda identity can verify one account.

Upload a lease or a utility bill for that home, as an image or PDF up to 10 MB. It's free. We delete the document 30 days after you send it.

A boost marks your listing as Featured for 7, 14 or 30 days. Only live listings can be boosted, one boost at a time.

Don't pay. Never send a deposit or a fee for a home you haven't visited. Report the listing or the message and choose "Asked for payment before viewing". Our team treats these reports as urgent.

Use Report on a listing, a profile, a message or a review. Choose a reason and add up to 5 screenshots if you have them. We'll notify you of the outcome.

Renters who unlocked the owner's number with a plan or chatted with them, starting 24 hours after that first contact. One review per listing, which you can edit for 14 days. Owners can reply once but can't delete reviews.

Yes. Open the conversation and block the person. They won't be able to message you.

You'll see the reason when you sign in, and you can appeal the decision once. If we accept your appeal, the action is lifted straight away.